Ladybug Electronics - Friendly Computing that Feels Good

Privacy Policy
Ladybug Electronics™ has created this privacy policy to demonstrate our firm commitment to privacy and the protection of your information. The following explains the ways information will be gathered and the choices you can make about these practices.

information and cookies
disclosure of information
log files
survey and contests
security
choice/opt-out
third party sites
updates to this policy
your acceptance of this policy
questions or comments

information and cookies

On some Ladybug Electronics' Web pages you can order products. The types of required order information collected when you submit your order are name, password, e-mail address, address, shipping and billing information, transaction, and credit card information. When you initiate a support request from our Web site, we also gather information about the type of Web browser and operating system you are using and send this information along with your support request to our customer service representatives so that they may respond more accurately to your request.

The Ladybug Electronics Web site also uses "cookies". Cookies are small files written on your hard drive that help us identify members. Ladybug Electronics uses your information to understand your needs and to provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our Web site for you. Credit card numbers are used for payment processing only and are not used or retained for any other purposes.

disclosure of information

We may use aggregate non-personal information (i.e. information that does not include personally identifiable data) for statistical analysis of user behavior, product development, content improvement and marketing, promotional and advertising purposes. We may also sell and rent this aggregate non-personal information to select third party partners. Unless we tell you otherwise, we do not sell or rent your personally identifiable information to any third party.

Ladybug Electronics may share very general information about our customers as a whole group with advertisers, business partners, sponsors and other third parties. For example, we might say that a certain percentage of our customers live in California, while a different percentage live in Massachusetts. We use this data to customize our service offerings and content based on your needs. This data is not personally identifiable.

Only in the case of our good-faith belief that the law requires it or to protect your or Ladybug Electronics' rights or property, will we disclose customer information to proper law enforcement authorities even though you might have sent us an e-mail requesting that we do not share your information. This information may be necessary to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property.

log files

Our servers store IP addresses for all connections to the service. This data is analyzed in the aggregate for administration purposes and is not linked to your personal account. Occasionally, we may use the IP logs to gather information that might help Customer Support respond to an inquiry by you about your account, but will not do so without an initial action by you.

survey and contests

Ladybug Electronics may sometimes conduct surveys or contests. If you answer a survey or enter a contest, you may be asked for additional information. Before we ask you for personal information, we will explain how we may use the information. We will not share your personal information with anyone without your consent, but may use or report aggregate statistics of respondents.

security

The Ladybug Electronics site has security measures in place to protect the loss, misuse and alteration of the information under our control. We follow generally accepted procedures to back up data stored on our servers and provide files secured by password protection as deterrents to invasions of privacy by casual users.

choice/opt-out

We provide users the opportunity to opt-out of receiving communications from Ladybug Electronics and our partners via an unsubscribe mechanism in all e-mail communication.

third party sites

This policy applies only to information collected or submitted on the Ladybug Electronics Web site. The privacy policy does not apply to Web sites which may be accessed through links on our Web site.

updates to this policy Ladybug Electronics may change this privacy policy without notice from time to time. Please visit this page often for updates and changes. Updates and changes will be effective when posted. Regardless of later changes or updates, Ladybug Electronics will not use your information in a new way without first providing you with an opportunity to opt-out.

your acceptance of this policy

By using the Ladybug Electronics Web site, you consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using this site. Your continued use of the Ladybug Electronics Web site following a notice of change to the privacy policy will mean you accept the change.

questions or comments

If you have any questions about this privacy policy, the practices of this site, or your dealings with the Web site, you can contact Ladybug Electronics via email at privacy@Lbug.biz (will open your mail client), by phone at (408) 734-3400, or by mail at:

Ladybug Electronics
1179 Tasman Drive
Sunnyvale, CA 94089